With Southwest’s Big Change, It’s Time to Rethink the Network
Cranky Flier
MARCH 18, 2025
Thanks to Southwest’s elimination of its differentiators, both United CEO Scott Kirby and Delta President Glen Hauenstein said last week that in competitive markets, Southwest’s customers are up for grabs. Scott took things further in his chat at the JP Morgan Industrials Conference as he explained what should happen next. I think the far bigger thing… it’s the slaying of a sacred cow.
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